QUESTIONS-ANSWERS - FAQ
Is the online store still open during the COVID-19 period?
Yes, absolutely, we are following government guidelines at all times when it comes to store openings.
*The online store is open at ALL times and we are packing orders every day. Do not hesitate to contact us via social networks or by email at info@lesptitsmosus.com
What are the delivery times during the COVID-19 period?
We pack orders the same day and ship with Purolator EXPRESS. Delays of 1 to 3 working days 👍🏼.
Are there only Quebec products in store?
We will always prioritize Quebec products if we have the choice, it's very important to us. On the other hand, there are also several beautiful products made with ethics elsewhere that we would like to present to you. Our products are all favourites, things we've tested and are worth knowing.
What is the return policy?
We have a page explaining our policies in detail: right here
What are the delivery costs?
Delivery in Canada: FREE on orders of $85 or more before taxes. For orders of $85 and -, we will add a $9.50 fee.
Delivery in the United States: FREE on orders of $150 or more before taxes. We will add a $25 delivery charge on orders under $150 before taxes.
International delivery: $50 charge at all times.
Some products, due to their size or weight, have delivery charges applied, even if the minimum order is reached to obtain free delivery.
Can all products be delivered?
Mostly YES. We added a mention on products with an exception.
Your products are for babies-children of what age?
Our products are aimed at little mosüs from 0 to 10 years old.
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Are there only Quebec products in store?
We will always prioritize Quebec products if we have the choice, it is very important for us. On the other hand, there are also some beautiful products made with ethics elsewhere that we wish to present to you. Our products are all favorites, tips that we have tested and are well worth knowing.
What is the return policy?
You can find all the information right here.
What are the shipping fees?
Canada: For purchases over $85 before taxes, the shipping is FREE. For purchases under $85 we will add a $9.50 fee for deliveries.
USA: For purchases over $150 before taxes, the shipping is FREE. For purchases under $150 we will add $25 fee for deliveries.
International: Always $50 fee regardless of the amount of the transaction.
You will be open during the holidays?
We will rest and enjoy our families on December 25th and January 1st only otherwise, we will be ready to welcome you during all the holidays! The Quartier Petit-Champlain is beautiful, come see the beautiful decorations and greet us :)
Are your products for baby-babies at what age?
Our products are aimed at small mosques from 0 to 10 years old , even for women now :).