SHIPPING AND RETURN
DELIVERY COSTS:
QUEBEC CITY: We now offer a delivery service by bicycle or electric car. Depending on your postal code, when checking out, it will be possible to choose this option at a cost of $8,50. (Delay from 8 to 36 hours in electric car)
QUEBEC, ONTARIO, TERRE-NEUVE, IL-DUPRINCE-EDOUARD, NOUVELLE-ECOSSE*: Delivery is free in Canada for orders of $75 and more *(BEFORE TAXES). For orders of less than $75, a flat fee of$6,99 will be applied.
*REMOTE CANADA - ALBERTA / BRITISH COLUMBIA | NUNAVUT | YUKON / NORTHWEST TERRITORY / MANITOBA / SASKATCHEWAN / NEW BRUNSWICK: Deliveries free from $150 and + before taxes. For orders less than $150, a flat fee of $15 will be applied.
UNITED STATES: Shipping to the United States is free for orders of $150 and more *. For orders of less than $150, a fixed fee of$25 will be applied.
INTERNATIONAL: International deliveries are $50. Fixed costs.
*certain products have a fixed delivery charge taking into account their weight and/or dimension
RETURNS AND EXCHANGES
We accept returns within 7 days and exchanges within 14 days with proof of purchase (paper invoice or email ) from the date of receipt of the package. *If you cannot meet these deadlines, call us, we want to offer you exceptional service, if we can accommodate you, we will with pleasure.
The products must be in their original condition. (unworn, unwashed, unused) Original shipping charges will not be refunded.
> We use packaging that can be reused, especially delivery envelopes which have 2 adhesive tabs.
* products on sale or purchased during a promotion are final sale, no returns or exchanges are accepted!
IN SHOP:
Returns and exchanges for online purchases can be made directly in store.
Exchanges and returns can be made in both stores regardless of where the purchase was made.
BY POST:
Mailed returns are at your expense, and you must obtain approval from a member of our team before returning anything.
HOWEVER 👇🏻 (to make your life easier)
Before returning the products, please contact us :
bonjour@lesptitsmosus.com ou T: 418-683-0888
>For a refund ( 7 days): we will send you by email a prepaid return slip to print and stick on the package to be returned. When we receive the package in store, we will refund the item by subtracting from the amount the return costs (Coat: $50, Return costs approx.: $9.50: 50 - 9.50 = $40.50 will be refunded to your card).
*** Returned items must be received in store within 14 days following receipt of the home order.
>For an exchange ( 14 days ) : We can email you a voucher prepaid return to print and stick on the package to be returned, but you will have to pay the return costs by telephone or interac transfer (approximately $9.50) ** Returned items must be received in store within 21 days of receipt of the order at home.
Once the package is received in store and examined, we will ship the exchanged item free of charge.
*** It is important to write your name and invoice number inside the package. **
We assume no responsibility for breakage, damage or lost returns.
Returns of packages due to entering a wrong address will be returned at the customer's expense or simply canceled. The products will then be refunded (without delivery costs).
Pricing policies:
Promotions made over specific time periods are not applicable outside of these pre-established periods.
--------
** Be Good EGG - FURNITURE
RETURNS AND EXCHANGES
We will replace defective or missing parts at no additional charge when we are notified of the problem within 14 days of receipt of the item.
You may return your items within 30 days of receipt for a refund of the purchase price excluding shipping and handling charges.
All returned items must be disassembled and in the original packaging.
You must notify us before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact uswithin 30 days of delivery of your purchase.
All purchases of sale items are final. No returns or exchanges will be honored for sale items.
HOW TO MAKE A RETURN:
Contact us by phone at 418-683-0888 to ensure your items are eligible for return or exchange. (Unapproved articles will not be accepted.)
Once the return is approved, we will help you ship everything directly to the warehouse located in Ontario.
Refunds will be processed and credited to the same account to which your purchase was originally charged. Please allow up to two weeks from the date your merchandise is received by us for your account to be credited. Items that are part of an exchange will be shipped as soon as your return is received.
PRODUCTION QUALITIES
Please remember that some of the products may have differences in color or texture which do not necessarily indicate a defect. Such differences are inherent in making handmade products, so you can expect there to be minor differences that will make your purchase unique. Therefore, the products shipped to you may vary slightly from those shown in the images shown on this site.
DAMAGE IN TRANSIT
Please do not refuse delivery of shipments even if the box appears damaged. Often a box may appear "trashed", but due to the quality/protection of the product packaging, most likely, only one replacement will be required.
It is much more efficient to send just a replacement part, rather than the entire contents. Digital photos of any damage are always necessary. Please photograph the piece as well as the box which appears damaged. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace damaged items unless they are in their original packaging.
If items are rejected upon inspection and found to be free of damage, you will be responsible for shipping charges incurred.
If you notice any damage, contact us at 418-683-0888 right away so we can handle replacement of the damaged parts. We must be notified within 3 days of receipt of a damaged delivery.